Integration
Move Freshservice security work to done — automatically.
Amplifier connects with Freshservice to turn security findings into tracked work, engage the employees who own each item directly, and drive tickets to resolution without manual follow-up.
Turn findings into tracked Freshservice work — automatically
Every finding becomes a Freshservice item assigned to the right owner — no manual ticket creation, no spreadsheet cross-referencing
Ampy Security Engineer reaches employees in Slack, Teams, or browser with the task, the risk, and the exact steps to complete it
Items move from open to verified-done without manual chasing or repeated status pings
Tickets get resolved instead of aging
Employee-facing tasks are surfaced at times that fit their workday, not lost in a queue
Freshservice resolution SLAs are enforced with automated follow-ups that escalate in urgency as deadlines approach
Fewer stale tickets, less manual follow-up, faster mean time to resolution across the workforce
Track resolution status across the entire workforce
See which employees own which Freshservice items and the real-time status of each
Track collective exposure from unresolved work by team, department, or risk tier
Audit-ready evidence shows when each item was opened, when the employee was engaged, and when it was closed